In our pursuit to remain at the cutting-edge of competition for the delivery of quality professional management services, we are able to value-add and maximize cost-savings for our clients.
With our pool of skilled and competent professionals within Smart Property, we have aligned our in-house expertise to provide relevant technical and soft-skills knowledge transfer and learning, so as to harness our service delivery platform to better meet our clients’ needs by enhancing our value-add to them through the following capabilities and deliverables.
One-Stop Service Provider – Although our primary business focus is in property management, we do have the expertise in offering other property-related services such as project management, property valuation, and consultancy and feasibility studies. Our directors, with their years of experience, are often invited to speak at lunch talks and guest lectures to developers and the various polytechnics as well as other institutions of learning. We are committed to providing continuing education to professionals and public education.
Internal Quality Audit – To ensure quality in our service delivery to clients, our independent and experienced Head Office staff carry out internal cross-team quality audits on our managed-projects.
Education and Training – We strongly believe that our staff is the single most important asset in our business. Therefore we conduct education and training programs for all our staff. They have constantly kept abreast of the latest industry practices and continually improving to serve our clients better.
Service Providers Directory – In our efforts to provide professional services to our clients, we have put in place a directory of service providers (contractors) of various trades such as security, cleaning, landscaping and pest control. Our service providers are selected based on the following criteria: financial capability, track records, organizational structure, quality system and IT-readiness. Their performance is also stringently monitored for optimum results in achieving cost efficiencies and good customer service.