We are in the business of managing common areas and we are bounded by binding BMSMA, bylaws and respective estate house rules, therefore we cannot please everyone, especially the ones who want their way!
Strata management is not a level playing field, when you go by the book, we offend one set of people and when we help to resolve a matter with guiding rules, we offend another group of people, and it is a never-ending challenge.
We are here to solve your problems. Our priority is ensuring our customers are satisfied. If you are one of them who felt our staff helped you and they went the extra mile to resolve your problem, that person deserves appreciation, please do let us know your experience.
Sometimes our best customers are our most negative ones because they push us. They push us to create a better business. They give us ideas that we may not have otherwise thought of. So, if we receive negative feedback despite our hard work, we don’t just brush it aside, we truly listen to what you have to say.
We expect more negative feedback than positive. Customers with a positive experience don’t often stop to leave feedback. If they do, it will make our day!
Are you one of them?